Effective Date: 28-05-2025

At LaptopWala.com, your privacy matters to us. We are committed to maintaining the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, and protect the data you share with us while using our website and services.

1. Information We Collect

We may collect and store the following types of information:

  • Personal Information: Name, phone number, email address, shipping and billing address.
  • Payment Details: Information required to complete transactions (securely processed via third-party gateways; we do not store card details).
  • Order and Service Details: Records of purchases, rental agreements, repair requests, and customer interactions.
  • Usage Data: Information about how you interact with our website (e.g., pages visited, time spent, device/browser info).
  • Cookies: Small data files stored on your browser to improve site functionality and personalize your experience.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Fulfillment: To process purchases, rentals, returns, and repairs.
  • Customer Communication: To contact you regarding your order status, service updates, and customer support.
  • Improvement and Personalization: To analyze usage patterns and enhance our website functionality and performance.
  • Marketing and Promotions: To send promotional emails, special offers, or updates — only if you opt-in.
  • Legal Compliance: To comply with legal obligations and resolve disputes, if any.

3. Data Protection and Security

We take data security seriously and use the following safeguards:

  • SSL encryption for secure data transmission.
  • Secure servers and data storage systems.
  • Strict internal access controls and employee confidentiality.
  • Regular system audits and software updates to prevent breaches.

4. Sharing of Information

We do not sell or rent your personal data. Your information may be shared only in the following scenarios:

  • With trusted third-party partners (such as payment gateways, courier services, IT providers) who assist in delivering our services.
  • When required by law enforcement or to comply with a legal obligation.

All partners are required to uphold strict data protection standards.

5. Your Choices and Rights

You have control over your personal data:

  • You can access, update, or delete your personal information by contacting us.
  • You can opt-out of promotional communications at any time.
  • You may request data portability or restrict processing, subject to legal and service constraints.

6. Cookies Policy

Cookies help us improve your experience. You can control cookie preferences via your browser settings. Disabling cookies may impact some functionalities of the website.

7. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices of such external sites. Please review their privacy policies independently.

8. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page with the updated effective date. We encourage users to review it regularly.

Contact Us

If you have any questions or concerns regarding this policy or your data:

📧[email protected]
📞+91-8108366640
📍 LaptopWala.com, 48/B, Ostwal Ornate Building No. 1, Opp. Jain Temple, Jesal Park, Bhayandar East, Thane – 401105, Maharashtra, India