At Laptop Wala, customer satisfaction is our top priority. We strive to offer quality products and reliable services. Please review our return and refund policy carefully before making a purchase or rental.

Purchases

1. New Products

  • New laptops and accessories can be returned within 7 days of delivery, provided:
    • The product is unopened, unused, and in its original condition.
    • All original packaging, tags, manuals, and invoice are included.
  • Products showing signs of use, damage, or missing components will not be eligible for return or refund.

2. Refurbished/Used Products

  • Refurbished or used laptops can be returned only in the case of:
    • Hardware defects, or
    • If the product is Dead on Arrival (DOA).
  • Such returns must be initiated within 3 days of delivery.
  • Cosmetic issues not affecting functionality are not considered valid reasons for return.

3. Custom or Bulk Orders

  • All custom-configured devices or bulk orders are non-returnable, unless:
    • A return agreement was made in writing prior to purchase.
    • The products are defective and covered under warranty.

Rentals

  • Once a rented laptop or accessory has been delivered, returns are not accepted.
  • If the rented device is found to be faulty or non-functional, we will:
    • Arrange for a replacement, subject to verification.
    • The replacement will be provided as per the rental terms and agreement signed at the time of order.

Refunds

  • Approved refunds will be processed within 7–10 working days.
  • Refunds will be issued via the original payment method (e.g., bank transfer, credit/debit card, UPI).
  • In the case of COD orders, refunds will be issued via bank transfer, and bank details will be required from the customer.
  • Shipping charges, if applicable, are non-refundable unless the return is due to our error or a verified defect.

How to Initiate a Return

To initiate a return or report a defect, please contact our support team:

📧[email protected]
📞+91-8108366640
Please include your order number, issue details, and relevant photos or videos (if applicable).

Important Notes

  • All returns are subject to inspection and approval by our technical team.
  • We reserve the right to deny returns that do not meet the eligibility criteria stated above.
  • This policy is subject to change without prior notice. We recommend reviewing it before every transaction.